Privacy Policy

Information Collection & Use

1. The information we collect about visitors to our website includes the visitor's name and email address, and their professional information such as organization and job role. CyberHawkz, acting as a Data Controller, stores the following private data: user's email address, name, organization, job role and IP address.
2. If you create an account in CyberHawkz, we will ask you for a valid email address. The email address will be used as your username in the service. You also have the option to provide additional information, including your real name and professional details. We need your personal information to create your account and to provide the services you request.
3. Your personal information is shown on your profile page, which is only accessible by you. We use your email address to identify you on CyberHawkz and to communicate with you (newsletters, notifications). You can unsubscribe from those messages at any time.
4. We use AWS SES and SendGrid to send email messages to our users. The full list of vendors with whom we share your personal information is included in this privacy policy.
5. We may require you to provide your email address while (i) signing up to CyberHawkz and (ii) downloading reports or other resources from the website. You acknowledge and agree that we may use that email address to communicate with you, including by sending newsletters, notifications and marketing emails. You will always have the option to unsubscribe and opt out of receiving such emails at any time.
6. We do not store any credit card information. For payment processing we use an external service: Chargebee.
7. The aim of CyberHawkz's activity is not collecting, selling or lending information to others. We collect this information to better understand how our website visitors use CyberHawkz, and to monitor and protect the security of the website. We do not share, sell, rent, or trade personal information with third parties for their commercial purposes.
8. We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. We may share your personal information with your permission with the third parties mentioned in this privacy policy, so we can perform services you have requested.
9. We do not host advertising on CyberHawkz. We may occasionally embed content from third-party sites, such as YouTube, and that content may include ads. While we try to minimize the number of ads our embedded content contains, we cannot always control what third parties show.

Children's Privacy

1. CyberHawkz is not intended for access or use by, and we do not knowingly collect personal information from, children under 13 years of age. If you are under 13 years of age, do not access, use or provide any information on our website, including completing the online registration process, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use.
2. If we learn we have collected or received personal information from a child under 13 years of age, we will delete that information. If you believe we might have any information from or about a child under 13 years of age, please contact us at [email protected].

Registration & Accounts

1. To create an account in CyberHawkz, we will ask you for a valid email address. Such information is necessary to use the service in a proper way. CyberHawkz does not store any personal information, including your email, in our own servers; instead we use AWS Cognito to manage our user information.
2. The email address and name you enter will be shared with AWS Cognito, Chargebee, SendGrid, Mixpanel and Mailchimp so as to support our operations. CyberHawkz offers two ways to create an account: using email and password, or using Google sign-in.
3. When you choose Google sign-in, we will request you to grant access to the following information that is non-sensitive in nature: the email registered with Google, and public profile information that includes your given name, nick name and family name.
4. Once you register, you also have the option to give us more information in your profile settings, and this may include personal information. Personal information is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a password, an email address, or a real name are examples of personal information.
5. This information is only available for you, and our third-party affiliates such as AWS Cognito, Chargebee, SendGrid, Mailchimp and Mixpanel so as to facilitate certain functionalities. We need your personal information, specifically your email address, to send you password reset forms, billing information, and other messages such as product updates and newsletters.
6. You must be at least 13 years old to use the Service. CyberHawkz does not knowingly collect information from, or direct any of our content specifically to, persons under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will have to close your account.
7. The assurance of privacy, safety and integrity of the entrusted data of our clients is one of the most important goals of CyberHawkz. In regard to that, CyberHawkz is not going to sell, lend or trade contractual data as well as the data of registered accounts. We limit our use of your personal information to the purposes listed in this Privacy Statement. If we need to use it for other purposes, we will ask your permission first.

Third-Party Service Providers

1. We may share user personal information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing (Chargebee) and other similar services.
2. All services either fully comply with GDPR regulations or are to implement it shortly. To effectively provide and improve the CyberHawkz services, we engage with a limited number of trusted third-party service providers who process personal information on our behalf. We share your information with them only to the extent necessary for them to provide their services to us.

Key third-party service providers we utilise:

• Amazon Web Services — hosting infrastructure for the Service, SES for email notifications, Cognito for user identity management.
• Chargebee — payment and subscription processing.
• DigitalOcean — hosting infrastructure for the CyberHawkz website.
• Mixpanel — user activity analytics.
• SendGrid — transactional emails related to your use of CyberHawkz.
• Mailchimp — marketing email management service.

Social Media & Advertising

1. We may share your email information with certain third-party social media platforms for running targeted ad campaigns. We shall ensure that this data sharing will be solely for advertisements.
2. We are committed to protecting your personal information. We limit our use of your personal information to the specific purposes outlined in this policy. We do not share, sell, rent, or trade your personal information with third parties for their independent marketing or other unrelated purposes.
3. We only partner with third-party vendors who demonstrate a strong commitment to data privacy and security, including full compliance with relevant data protection regulations.

International Data Transfers

1. CyberHawkz uses Amazon Web Services to store client data and DigitalOcean as hosting infrastructure for the Services website. Physical servers for both services are located in India. Information that we collect will be stored and processed in India.
2. We understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs. We provide the same standard of privacy protection to all our users around the world with the same levels of notice, choice, accountability, security, data integrity, access, and recourse, regardless of their country of origin or location.
3. We work hard to comply with the applicable data privacy laws wherever we do business. Additionally, we require that if our vendors or affiliates have access to personal information, they must comply with our privacy policies and with applicable data privacy laws, including signing data transfer agreements.
4. CyberHawkz provides clear methods of unambiguous, informed consent at the time of data collection. We collect only the minimum amount of personal data necessary, unless you choose to provide more. We do not encourage you to give us more data than you are comfortable sharing. We offer you simple methods of accessing, correcting, or deleting the data we have collected.

Data Retention Period

1. We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future.
2. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
3. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Your Privacy Rights & Choices

1. Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
2. Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
3. Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us by email directly at [email protected].
4. Access: You may request details of the personal information that we hold about you.
5. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
6. Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer, we will not deny you goods or services and/or charge you different prices or rates for goods or services.
7. Downloading of personal information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
8. Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
9. Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
10. Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Cookies & Tracking Technologies

1. Cookies are a series of data stored on the hard disk of the user which, for example, include an anonymous identifier of the user. The cookies are set up to remember the fact of being logged in the Service if the user wished so, as well as for statistical aims. By using our website, you agree that we can place these types of cookies on your computer or device.
2. If you disable your browser or device's ability to accept cookies, you may not be able to log in or use CyberHawkz's services. Certain pages on our site may set other third-party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third-party cookies, we can't always control what cookies this third-party content sets.
3. We use Google Analytics as a third-party tracking service, but we don't use it to track you individually or collect personal user information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use CyberHawkz. This helps us evaluate our users' use of CyberHawkz, compile statistical reports on activity, and improve our content and website performance.
4. Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of CyberHawkz. We do not link this information to any of your personal information such as your username. CyberHawkz will not, nor will we allow any third-party to, use the Google Analytics tool to track our users individually, collect any personal information other than IP address, or correlate your IP address with your identity.

Protection of Personal Information

1. CyberHawkz discloses potentially personal information only to those of its employees, contractors, and affiliated organizations that (1) need to know that information in order to process it on CyberHawkz's behalf or to provide services available in connection with the Service and (2) have agreed not to disclose it to others.
2. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the CyberHawkz website and/or the Service, you consent to the transfer of information to such individuals and organizations in order to support our provision to you of the website and the Service. These supporting partners may be authorized to, for example, process payments on our behalf or provide customer support.
3. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers. However, in each case, these partners are authorized to use your personally identifying information only as necessary to provide the services we request.
4. Other than to its employees, contractors, and affiliated organizations, as described above, CyberHawkz discloses personal information only when required to do so by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or when CyberHawkz believes in good faith that disclosure is reasonably necessary to protect the property or rights of CyberHawkz, third parties, or the public at large.
5. If CyberHawkz is involved in a merger, acquisition, or sale of all or a portion of its assets, either you will be notified via email and/or a prominent notice through the Service of any change in ownership or uses of your personally identifying information, as well as any choices you may have regarding your personal information; or we will require any such buyer to agree to treat your personal information in accordance with this Privacy Policy.
6. If you are a registered user of the Service and have supplied your email address, CyberHawkz may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with CyberHawkz and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
7. CyberHawkz takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

Changes to This Privacy Policy

1. If we are going to change our Privacy Policy we will inform our users about this fact, by sending an appropriate email to the email address of the owner's account registered in our Service.
2. We may update this privacy policy from time to time. Where we make a material change, we will notify registered users by email and/or through a prominent notice on the Service prior to the change becoming effective. We encourage you to review this page periodically for any updates.

GDPR Compliance (EU)

1. Data Controller / Data Processor: The GDPR distinguishes between organisations that process personal information for their own purposes (known as "data controllers") and organizations that process personal information on behalf of other organizations (known as "data processors"). We, https://cyberhawkz.com, operated by CyberHawkz Intelligence Services LLP, located at the address provided in the Contact Us section, are a Data Controller with respect to the personal information you provide to us.
2. Legal bases for processing: We will only collect and use your personal information when we have a legal right to do so. Our lawful bases depend on the services you use and how you use them: (a) Consent — where you give us consent to collect and use your personal information for a specific purpose; (b) Performance of a contract — where you have entered into a contract or transaction with us, or to take preparatory steps prior to entering into one; (c) Legitimate interests — such as to provide, operate, improve and communicate our services, research and development, understanding our audience, and protecting our legal rights; (d) Compliance with law — where we have a legal obligation to use or keep your personal information.
3. International transfers outside the EEA: We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.

Your GDPR rights include:

• Restrict: You have the right to request that we restrict the processing of your personal information if you are concerned about its accuracy, believe it has been unlawfully processed, need it for a legal claim, or we are considering your objection.
• Object: You have the right to object to processing based on our legitimate interests or public interest. We must then provide compelling legitimate grounds to continue.
• Data portability: You may request a copy of the personal information we hold about you in CSV or other easily readable machine format, and may request that we transfer it to a third party.
• Deletion: You may request that we delete the personal information we hold about you. If you terminate or delete your account, we will delete your personal information within 60 days of the deletion of your account.

California Compliance (US)

1. California Civil Code Section 1798.83: If you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy policy with "Request for California privacy information" in the subject line. You may make this type of request once every calendar year.
2. Do Not Track: Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time we do not respond to browser "Do Not Track" signals. We adhere to the standards outlined in this privacy policy ensuring we collect and process personal information lawfully, fairly, transparently and with legitimate, legal reasons for doing so.
3. Cookies and Pixels: At all times you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser's capabilities.
4. CCPA-permitted financial incentives: In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide. Any such incentive will reasonably relate to the value of your personal information, and participation requires your prior opt-in consent, which you may revoke at any time.
5. California Notice of Collection: In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act: identifiers, such as name, email address and an ID or number assigned to your account.
6. Right to Know and Delete: If you are a California resident, you have rights to delete your personal information and know certain information about our data practices in the preceding 12 months, including the categories of personal information collected, the sources, the categories disclosed for a business purpose or sold, and the specific pieces of personal information we have collected about you.
7. Shine the Light: If you are a California resident, you have the right to request information from us regarding the manner in which we share certain personal information with third parties and affiliates for their own direct marketing purposes. Requests must include "California Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code.

Contact Us

1. For any questions, concerns, or requests regarding your privacy or this Privacy Policy, you may contact us using the following details: